It may take up to one week to process a prescription refill. Please plan ahead to avoid any interruption in your medications as we cannot guarantee prescriptions will be sent without notice . Prescription refills must be faxed to our office by your pharmacy. Our fax number is (202) 298 - 5512. Please call your pharmacy to fax us a request. You may be required to schedule a follow-up appointment in order to receive your refill.
Electronic communication is not the same as calling us.
Electronic communication is never, ever appropriate for urgent or emergency problems. Please call 911, or go to the nearest Emergency Room. For non-urgent matters, you can call the office (202) 298 -9131. If you have an acute matter, such as a new sore throat or cold, please call us during office hours to set up an acute visit (often same day)
All patient correspondence should be done via our secure messaging system in the patient portal once you are an established patient. Communication through the patient portal should be limited to answering questions regarding side effects, clarification of therapy or logistical questions. You may be requested to schedule a follow-up appointment to answer your questions and any communication that requires clinical decision-making, including changes to your protocol, if you are experiencing new symptoms or you have changes to your symptoms. Appointment requests can now be made directly through the patient portal through the “My Appointments” section.
The best determinant before emailing is: does your question require a "yes" or "no" answer. If so, patient portal communication is welcomed and we will address your inquiry as soon as possible, within 48 business hours. Our health practitioners receive many messages and won't always be able to respond immediately to your updates or to messages that are not related to your current regimen.
E-mails and all messages will become a part of your medical record.
Medical Records can only be released with your authorization. A Medical Records Release Form is available for download through the patient portal. Please allow 7-10 business days after you have signed the release form to receive your records. The cost of having Medical Records sent to you or your practitioner is $100. You may download any available lab work and patient notes from the portal directly free of charge.
You are responsible for obtaining previous Medical Records from other providers or health care providers. Please contact your provider or other health care provider to obtain these records. Any records or documents can be uploaded to your patient portal. If you are unable to do so, please bring a copy of your records to your appointment if in person, or fax to (202) 298 - 5512.
There is a $50 fee for forms that need to be filled out outside of an appointment time.
If you are out of state and have not had an initial in person consultation, our health practitioner can still work with you on a consultative basis. This means your practitioner can take a look at your history, lab reports and current treatments and advise you on how she would approach your case if you were her patient. The practitioner can make suggestions for further testing you may need, and offer suggestions for interventions and changes to your regimen that could further support you in finding optimal health. It is at the providers discretion and state laws that they can order labs or prescribe medications without being seen once in person in their office. Many out of state patients have been able to achieve the optimal wellness they are seeking by working with Indigo Integrative Health Clinic in conjunction with their own practitioners who can follow the recommendations offered to them.
I understand that my health care provider at Indigo Integrative Health Clinic wishes me to engage in a virtual consultation (video conference and or phone).
My health care provider has explained to me how the video conferencing technology will be used to affect such a consultation and will not be the same as a direct patient/health care provider visit due to the fact that I will not be in the same room as my health care provider.
My health care provider has explained to me how the video conferencing technology will be used to affect such a consultation and will not be the same as a direct patient/health care provider visit due to the fact that I will not be in the same room as my health care provider.
SECURITY INFORMATION
Indigo Integrative Health Clinic offers patients the ability to have virtual appointments and telemedicine sessions with its providers via the Zoom Pro, non HIPAA Compliant video-conferencing platform, Zoom.us, if the arrangement is agreed to by both parties.
Zoom places security at the highest priority in the lifecycle operations of its public and hybrid cloud networks. Zoom strives to continually provide a robust set of security features to meet the requirements of businesses for safe and secure collaboration.
A host (Indigo Integrative Health Clinic provider) is required to login and authenticate (via https) to the Zoom site with user credentials to start a meeting. Client (patient) authentication process uses a unique per-client, per-session code to confirm the identity of each participant attempting to join a meeting. Each session has a unique set of session parameters that are generated by Zoom. Each authenticated participant must have access to these session parameters in conjunction with the unique session code in order to successfully join the meeting.
For more information about
Zoom.us Security and Privacy
https://zoom.us/docs/doc/Zoom-Security-White-Paper.pdf
Zoom Privacy and Security
https://zoom.us/docs/en-us/privacy-and-security.html
Zoom Encryption
https://zoom.us/docs/doc/Zoom%20Encryption%20Whitepaper.pdf
Medical Scribe:
Indigo Integrative Health Clinic uses scribe services during all consultations for the purpose of improving the accuracy and completeness of medical records. The scribe is bound by the same confidentiality and privacy laws as my healthcare provider.
Wellness Coaching:
For your wellness coaching sessions and to review treatment plans, you will be corresponding with our Wellness Director. Please be advised that all clinical questions, symptom and disease management must be addressed directly with your healthcare provider.
I acknowledge that my coach is not a licensed medical professional, and the services provided are not intended to diagnose, treat, or cure any medical condition. The guidance and recommendations offered by my coach are not a substitute for professional medical advice or treatment.
I understand that my wellness coach will provide guidance and support in the areas of nutrition and functional medicine. This may include but is not limited to providing dietary advice, lifestyle recommendations, and general wellness guidance.
Communication:
At Indigo Health Clinic, we strive to provide comprehensive and collaborative care to all our clients. As part of our commitment to delivering high-quality healthcare, you may communicate with different members of our practice.
Our practice consists of various healthcare professionals and other support staff. Each member may have different roles and responsibilities in your care. Collaborative care involves a team-based approach where multiple professionals work together to ensure the best possible outcomes for clients.
All members of our practice are bound by strict confidentiality and privacy regulations. Your medical information will be handled with the utmost care and only disclosed to those involved in your direct care. We take your privacy seriously and adhere to all applicable laws and regulations.